Are your employees your greatest asset or your biggest cost? In Nigeria’s competitive hospitality scene, the answer hinges on continuous training.Let’s face it: In the fast-paced world of Nigerian hospitality, yesterday’s skills are quickly becoming obsolete. Investing in your staff’s professional development isn’t just a nice-to-have; it’s a necessity for survival and growth. Consider this: a well-trained front desk team can upsell premium rooms, turning potential missed revenue into profit. Skilled chefs create innovative dishes, attracting foodies and boosting restaurant sales. A knowledgeable concierge can recommend local experiences, earning commissions and enhancing guest satisfaction. Think about providing specialized training on using new Property Management Systems (PMS), offering customer service workshops tailored to local expectations, and even language courses to better serve diverse clientele.
But where do you even start? Fortunately, there are several accessible resources available. Explore partnerships with local vocational schools and hospitality institutions – many offer subsidized training programs or customized workshops. Consider online learning platforms with modules specific to the hospitality industry. Even small, regular internal training sessions, led by experienced staff members, can make a significant difference. Don’t underestimate the power of cross-training – exposing staff to different roles can broaden their skill sets and improve teamwork.
Beyond improved service and increased revenue, upskilling boosts staff morale and retention. Employees who feel valued and invested in are more likely to stay with your hotel, reducing costly turnover. In a market where finding and keeping good staff is a constant challenge, this is a significant advantage. Imagine the positive impact of offering a certification program in Nigerian cuisine or providing access to management training for promising employees. This not only enhances their skills but also fosters loyalty and a sense of belonging.
Specifically for Nigerian hotels, incorporate elements of local culture and customer service expectations into your training. Teach staff about different ethnic groups, their customs, and dietary preferences. Emphasize the importance of warmth, respect, and personalized service. Consider bringing in guest speakers from local tourism boards or cultural organizations to provide insights. Embrace the spirit of ‘omo naija’ in your service delivery. And don’t forget to leverage the power of mentorship – pairing experienced staff with newer hires can create a supportive learning environment and foster a culture of excellence. Click the link below to subscribe to our blog for more informative tips and information like these. http://hotelsandplacesng.com/subscribe
